DOWNTIME – It’s Broken

DESCRIPTION:

Downtime or “outage duration” refers to a period of time that a system, computer or network fails to provide or perform its primary function. Downtime can be caused by one or more of the following eight ingredients: human (training, fatigue), policy (standards, regulation), hardware, software, networks, payload (overloaded), environment and power (temperature, backups).

RISK:

Outages caused by downtime can have a serious impact on the users of any business, in particular those industries that rely on a nearly 24-hour service: medical, infrastructure, banks, airlines, reporting, e-commerce, telecommunications, etc…

CONSEQUENCES:

• Personnel Costs ($$$)?
• Production Costs ($$$)?
• Low customer availability
• No communications (in or out)